Privacy Policy

Introduction

This Privacy Policy explains how echoslumen.com collects, uses, stores, and protects your personal information when you use our Block Puzzle website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

echoslumen.com is operated by echoslumen.com company, located at 10 Wellington Street, Fairfield NSW 2165, Australia.

Information We Collect

Information You Provide

We may collect the following information when you interact with our services:

• Contact information including name and email address when you contact us
• Newsletter subscription information when you sign up for updates
• Feedback and correspondence when you communicate with us
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through our cookie consent banner and settings. See our Cookie Policy for more details.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and support requests
• To send newsletters and updates (with your consent)
• To improve our website and user experience
• To analyse website usage and performance
• To detect and prevent fraud or abuse
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you provide information voluntarily
• Contract performance when necessary to provide our services
• Legitimate interests in operating and improving our website
• Legal obligations we must comply with

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our website
• Analytics providers to understand website usage
• Legal authorities when required by law
• Professional advisers including lawyers and accountants

All third parties are required to maintain the confidentiality and security of your information.

Data Retention

We retain your personal information only for as long as necessary:

• Contact information: Until you request deletion or 3 years of inactivity
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: Up to 26 months
• Legal records: As required by law (typically 7 years)

Your Rights

Under Australian privacy laws and GDPR (if applicable), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@echoslumen.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is completely secure.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us immediately at support@echoslumen.com.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

Analytics

We use analytics services to understand how visitors use our website. These services may use cookies and collect information such as:

• Pages visited and features used
• Time spent on pages
• Browser and device information
• Approximate geographic location

You can opt out of analytics tracking through our cookie settings.

Marketing Communications

If you subscribe to our newsletter, we will send you updates about our services. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us at info@echoslumen.com
• Managing your preferences in your account settings

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: support@echoslumen.com (24-hour support)
• Email: info@echoslumen.com
• Email: contact@echoslumen.com
• Address: 10 Wellington Street, Fairfield NSW 2165, Australia

We aim to respond to all enquiries within 24 hours.

Complaints

If you believe we have breached your privacy, you can lodge a complaint with us at support@echoslumen.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can contact:

• Office of the Australian Information Commissioner (OAIC)
• Your local data protection authority (for EU residents)

Additional Information for EU Residents

If you are located in the European Union, you have additional rights under GDPR. See our GDPR Policy for detailed information about your rights and how we comply with GDPR requirements.